Privacy & Cookie Policy

Haruna Restaurant

1. Updates to This Notice

Haruna Restaurant reserves the right to update this Notice in order to provide accurate and up-to-date information on practices and regulations relating to the protection of personal data.

In the event of any substantial change to this Notice, data subjects will be informed by appropriate means.

2. Purpose and Scope of the Notice

This Notice has been prepared to explain:

  • which personal data Haruna Restaurant processes within the scope of its commercial activities,
  • the purposes for which such personal data are processed,
  • the parties to whom personal data may be transferred, and
  • the purposes for such transfers.

This Notice covers all channels through which personal data are collected, including both physical and digital environments.

3. Channels Through Which Personal Data Are Collected

3.1 Physical and Operational Channels

Personal data may be collected through (including but not limited to):

  • reservation desks,
  • restaurant reception and check-in areas,
  • customer service counters,
  • request and complaint channels,
  • surveys,
  • fairs and events,

by verbal, written or electronic means, and by automatic or non-automatic methods.

3.2 Digital and Commercial Channels

Personal data may also be collected through:

  • Haruna Restaurant website and mobile applications,
  • agencies authorized to sell Haruna Restaurant products and services,
  • online reservation channels,
  • social media,
  • customer communications,
  • SMS channels,
  • business intelligence tools,
  • contracted partners and merchants,
  • business partners and service providers.

Again, data may be collected by verbal, written or electronic means, and by automatic or non-automatic methods.

3.3 Digital Platforms

For the purposes of this Notice:

  • The website operated by Haruna Restaurant (“Website”),
  • Software and applications provided via computers or other smart devices (“Application”),
  • Social media accounts administered by persons authorized to provide services on behalf of Haruna Restaurant (“Social Media”),

and other similar channels are collectively referred to as “Digital Platforms.”

4. Which Personal Data Do We Process?

The categories of personal data processed by our Company vary depending on the nature of the legal relationship established with us.

4.1 Identification Information

Personal data provided when:

  • making a reservation,
  • contacting our restaurant,
  • benefiting from services provided by Haruna Restaurant,

such as:

  • name,
  • surname,
  • identification number,
  • passport number,
  • and similar identification details.

4.2 Contact Information

Personal data provided while using our services, such as:

  • e-mail address,
  • phone and mobile phone numbers,
  • social media contact information,
  • physical address,
  • and other contact details.

4.3 Location Data

Location data collected via location-based tools, for example for:

  • directions to the restaurant,
  • map views,
  • nearby services and facilities.

4.4 Customer Process Information

Personal data recorded in customer-facing processes, such as:

  • reservation records,
  • call center communications,
  • payment records,
  • reservation changes or cancellations,
  • customer instructions related to services.

4.5 Process Security Information

Information processed for the security of digital transactions such as:

  • website login details,
  • system usage logs,
  • account authentication data.

4.6 Financial Information

Financial data such as:

  • credit / debit card information,
  • bank account and IBAN information,
  • payment records,
  • transaction details.

4.7 Physical Environment Security Information

Information collected in our premises including:

  • entry / exit logs,
  • visitor records,
  • CCTV recordings.

4.8 Marketing Information

Data used for marketing purposes such as:

  • customer preferences,
  • survey results,
  • feedback and satisfaction records,
  • campaign participation data.

4.9 Request / Complaint Management Information

Information relating to:

  • requests and complaints regarding our services,
  • internal evaluations and reports related to resolving such requests.

4.10 Audio-Visual Information

Data such as:

  • photographs,
  • camera recordings,
  • audio recordings.

5. Transfer of Personal Data

Your personal data may be shared with:

  • parties providing products or services to Haruna Restaurant,
  • suppliers and business partners supporting our operations,
  • service providers cooperating with us.

Your personal data may also be shared with public institutions and legally authorized parties, within the limits of applicable legislation.

6. Retention of Personal Data

Haruna Restaurant determines retention periods by considering:

  • applicable legal provisions,
  • the purposes of data processing.

Once the purpose of processing no longer exists and unless there is a legal requirement to retain the data, personal data are:

  • deleted,
  • destroyed, or
  • anonymized.

7. Principles Relating to Personal Data Privacy

Haruna Restaurant processes personal data in accordance with the following principles:

  • Lawfulness and fairness,
  • Accuracy and up-to-date data processing,
  • Processing for specific and legitimate purposes,
  • Data minimization,
  • Retention only for the necessary period.

8. Use of Digital Platforms

Your personal data may be processed when using Digital Platforms in order to:

  • manage and operate the website,
  • improve user experience,
  • analyze website usage,
  • support location-based services,
  • manage reservations and online accounts.

9. Exercise of Rights by Data Subjects

Data subjects may exercise their rights under applicable data protection legislation by contacting Haruna Restaurant using the contact details below.

Requests will be evaluated and concluded within thirty (30) days in accordance with the law.

Requests are generally processed free of charge, unless additional administrative costs arise.

10. Contact Details

HARUNA RESTAURANT

İsali Gaferli Avcılar Mahallesi
Manav Çıkmazı Sk. No:2
Göreme – Nevşehir / Türkiye

Phone: +90 533 443 44 55
E-mail: info@harunacappadocia.com

11. Data Security

Haruna Restaurant takes all appropriate technical and organizational measures to safeguard personal data against:

  • unauthorized access,
  • accidental loss,
  • deletion,
  • damage or alteration.

Security measures include:

  • firewall and security systems,
  • role-based access control,
  • internal audits,
  • staff training on data protection,
  • contractual obligations with third-party service providers.